Terms & Conditions

Effective Date: 31 October 2026

Welcome to ORIVIA (www.orivia.in). We are a premium men’s jewellery brand dedicated to offering stylish and thoughtfully designed jewellery, including 925 Sterling Silver Chains, Bracelets, and Brooches.

By accessing, browsing, or purchasing products from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General Terms

• By using this website, you confirm that you are legally eligible to enter into a purchase agreement under applicable Indian laws.
• Minors may access and use the website under the supervision of a parent or legal guardian.
• ORIVIA reserves the right to refuse, cancel, or limit any order in cases of product unavailability, incorrect pricing, suspected fraudulent activity, or other legitimate business reasons.
• We reserve the right to modify, update, or discontinue any part of our website, products, or services without prior notice.
• These Terms & Conditions may be updated periodically. Any changes will be published on this page.

2. Products & Descriptions

At ORIVIA, we make every effort to display our jewellery products accurately, including their descriptions, photographs, designs, finishes, weights, and dimensions.

• Product images are provided for illustrative purposes. Minor variations in colour or appearance may occur due to lighting, photography, screen resolution, and device settings.
• Product specifications, including weight and dimensions, are mentioned wherever applicable.
• Customers are encouraged to review all product descriptions and specifications before placing an order.
• ORIVIA reserves the right to modify product designs, descriptions, prices, or availability when necessary.

3. Pricing & Payment Terms

• All product prices displayed on www.orivia.in are in Indian Rupees (INR), unless otherwise specified.
• ORIVIA currently accepts prepaid orders only. Cash on Delivery (COD) is not available.
• Payments must be completed through the payment options available at checkout.
• Orders will be processed only after successful payment confirmation.
• In case of payment failure, incomplete transactions, or unsuccessful payment confirmation, the order may not be processed.
• ORIVIA reserves the right to correct any pricing or billing errors.
• Any applicable taxes or additional charges will be displayed during checkout, wherever applicable.

4. Order Confirmation & Processing

• Once an order is successfully placed, customers will receive an order confirmation through the contact details provided during checkout.
• Customers are responsible for providing accurate names, email addresses, phone numbers, and shipping addresses.
• ORIVIA reserves the right to cancel an order if the product is unavailable, payment verification fails, or suspicious activity is detected.
• In case an order is cancelled after successful payment, any applicable refund will be processed according to our Refund and Cancellation Policy.

5. Shipping & Delivery

ORIVIA aims to deliver every order safely and securely to the customer’s doorstep.

• We offer domestic shipping across India through our trusted courier partners.
• Orders are generally dispatched within 7–10 working days after order confirmation.
• Customized or made-to-order jewellery may require additional processing time.
• Delivery timelines are estimates and may vary depending on the destination, courier operations, and unforeseen circumstances.
• Standard shipping across India is complimentary unless otherwise mentioned at checkout.
• Additional shipping charges may apply for certain remote locations, wherever applicable.
• Once an order has been dispatched, the delivery address cannot be modified or redirected.

For complete information, please refer to our Shipping and Delivery Policy.

6. Returns, Exchanges & Cancellations

ORIVIA follows a final-sale policy for confirmed orders.

• Returns, exchanges, and cancellations are not accepted once an order has been confirmed.
• Customized and made-to-order jewellery pieces are strictly non-returnable and non-exchangeable.
• Customers are requested to carefully check product specifications, dimensions, weight, and other details before purchasing.
• If a product is received damaged, defective, or different from the product ordered, customers should contact our support team promptly with the order details and supporting photographs or videos.
• Such cases will be reviewed individually and handled in accordance with applicable consumer protection laws.

For additional information, please review our Refund and Cancellation Policy.

7. Damaged or Tampered Deliveries

Customer satisfaction and product safety are important to us.

• If a package appears damaged, opened, or tampered with at the time of delivery, customers are advised to refuse acceptance.
• Please contact ORIVIA immediately with your order number and supporting photographs or videos.
• We will review the matter and provide appropriate assistance in accordance with our applicable policies.

8. Intellectual Property Rights

All original content available on www.orivia.in, including:

• Brand name, logo, and visual identity.
• Product photographs and jewellery designs.
• Website content and product descriptions.
• Graphics, banners, and marketing materials.

is owned by ORIVIA or used with appropriate authorization and may be protected under applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or commercially used without prior written permission from the respective rights holder.

9. User Responsibilities

By using our website, you agree:

• To provide genuine, accurate, and complete information while placing orders.

• Not to use the website for fraudulent, illegal, or unauthorized activities.

• Not to attempt to damage, disrupt, or interfere with the website’s functionality.

• Not to misuse website content, images, or intellectual property.

• To keep your account credentials and personal information secure, where applicable.

ORIVIA reserves the right to restrict access to users who violate these conditions.

10. Third-Party Services & Payment Gateways

Our website may use third-party services, including payment gateways, courier companies, website hosting providers, and other service partners.

• Payments are processed through third-party payment service providers.
• ORIVIA does not intend to store complete payment card details on its own systems.
• Third-party services operate under their respective terms, conditions, and privacy policies.
• ORIVIA is not responsible for interruptions or technical issues caused by external service providers beyond our reasonable control.

11. Limitation of Liability

ORIVIA makes reasonable efforts to maintain accurate website information and provide a smooth shopping experience.

However, to the extent permitted by applicable law:

• ORIVIA shall not be responsible for indirect or incidental losses arising from the use of our website.
• We shall not be liable for delivery delays caused by courier disruptions, natural disasters, government restrictions, or other circumstances beyond our reasonable control.
• ORIVIA does not guarantee uninterrupted or error-free website access at all times.

Nothing in these Terms & Conditions shall exclude or limit any consumer rights or liabilities that cannot legally be excluded under applicable Indian law.

12. Privacy & Personal Information

ORIVIA respects the privacy of its customers.

Personal information collected through our website may be used for order processing, payment confirmation, shipping, customer support, website improvement, and other legitimate business purposes.

We do not sell customers’ personal information to third parties.

For more information about how we collect, use, and protect your information, please read our Privacy Policy available on www.orivia.in.

13. Force Majeure

ORIVIA shall not be held responsible for delays or failure to fulfil obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, transportation disruptions, or courier service interruptions.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or purchase of our products shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws.

15. Contact Information

For any questions, concerns, or assistance regarding these Terms & Conditions, orders, or our products, please contact us:

Brand: ORIVIA
Website: https://orivia.in
Email: info@orivia.in
Phone: +91 70870 95666

Thank You for Choosing ORIVIA!

We appreciate your trust in ORIVIA. Thank you for being a part of our journey and choosing jewellery that reflects your personal style.

ORIVIA – Wear Your Style. Own Your Moment.